Veyzo FAQ

Veyzo FAQ

Booking, pricing, payment, the day of the job, and cancellations. For questions about a specific job type, see its service page.

Booking

What is Veyzo?

Veyzo books background-checked local college students, called CrewPros, by the hour for small home jobs: moving help, furniture assembly, yard work, cleanouts, cleaning and extra hands, in metro Atlanta. You see the price before you book, your card is saved, and you are charged only after you approve the finished job.

What is a CrewPro?

A CrewPro is a local college student who has passed a Checkr background check and student verification, and has been approved by Veyzo to take jobs.

Where does Veyzo operate?

Metro Atlanta, within about 40 miles of downtown, including Dunwoody, Sandy Springs, Brookhaven, Decatur, Marietta, Roswell and Alpharetta. Athens is planned next.

How far ahead do I need to book?

Most jobs can be booked the same day with 2 hours' notice. Deep cleaning, move-out cleaning, yard work and event setup need 4 hours.

How do I know my job is confirmed?

A CrewPro accepts your request, usually within the hour. If no one accepts within 60 minutes, the request expires and you are not charged.

Pricing and payment

How does Veyzo pricing work?

Each job has a set price for the first 60 or 90 minutes, then 15-minute blocks at a fixed rate. The rate depends on the job type and how many CrewPros you book. See the pricing page.

When is my card charged?

Your card is saved when you book. We place a temporary hold about 24 hours before the start time, and you are charged only after the job is done and you approve it.

How much should I tip?

Tipping is optional. You can add a tip when you approve the job, and 100% of every tip goes to the crew.

Is there a minimum?

The minimum is the first included block: 60 minutes for most jobs, 90 for deep cleaning, move-out cleaning and large-item assembly.

On the day

Do I need to be home?

Someone needs to be there to let the crew in, answer questions and approve the finished job in the app.

Can I add time during the job?

Yes. You and the crew can extend the job; extra time uses the same 15-minute rate and you approve it first.

What if something goes wrong?

Call or text Veyzo Support at (404) 282-4044 or email support@veyzo.com. Report any problem before approving the job.

Cancellations

Can I cancel?

Yes. Cancelling 12 or more hours before the start time is free. Later cancellations may carry a fee, which is shown before you confirm.

Ready to book?

See your exact price before you book. Your card is only charged after you approve the finished job.

Book a job
Book a job