CrewPro terms of use

Important Notice

This agreement contains a binding arbitration provision and a class action waiver. By accepting these Terms, you agree to resolve disputes through individual arbitration to the fullest extent permitted by law.

You may opt out of arbitration within 30 days of first accepting these Terms. See Section 14.8.

This agreement also confirms that you are an independent contractor and not an employee of Veyzo LLC. Please read Section 3 carefully.

1. Acceptance

These CrewPro Terms of Use (“Terms”) govern your access to and use of the Veyzo Platform as a service provider. They form a binding agreement between you (“CrewPro,” “you,” or “your”) and Veyzo LLC (“Veyzo,” “we,” “us,” or “our”).

By checking the acceptance box during CrewPro onboarding, or by accepting a Booking through the Platform, you agree to be bound by these Terms. If you do not agree, you may not offer Services through the Platform.

The following documents are incorporated into these Terms by reference:

• Privacy Policy
• Safety Standards
• Cancellation Policy
• Community Guidelines
• Prohibited Services

The Background Check Disclosure and Authorization is a separate standalone document and is not part of these Terms.

2. Eligibility

To offer Services through the Platform, you must:

• Be at least 18 years of age;
• Be legally authorized to work in the United States as an independent contractor;
• Have the legal capacity to enter into binding contracts;
• Pass and maintain a satisfactory background check as described in Section 6; and
• Comply with all applicable laws, licensing requirements, and these Terms.

You must provide your date of birth at signup. Misrepresenting your age is grounds for immediate removal.

3. Independent Contractor Status

3.1 You are an independent contractor

You are an independent contractor. You are not an employee, agent, partner, joint venturer, or representative of Veyzo LLC. Nothing in these Terms creates an employment relationship.

3.2 You control your own work

• You choose whether to work. There is no minimum number of Bookings, no required hours, no shifts, and no obligation to be available. You may go inactive at any time without notice or penalty.
• You choose which Bookings to accept. You may decline any Booking for any reason or no reason. Declining does not affect your standing.
• You control how you perform the work. Veyzo does not direct, supervise, train, or control your work methods, sequence, or technique.
• You supply your own equipment. Veyzo does not provide tools, equipment, materials, vehicles, or personal protective equipment.
• You may work elsewhere. These Terms are non-exclusive. You may provide services to others, including competitors of Veyzo, at any time.
• You may decline to travel. You choose your own service area and route.

3.3 Taxes

You are solely responsible for all federal, state, and local taxes on amounts you receive, including self-employment tax. Veyzo does not withhold income tax, Social Security, Medicare, or any other tax from your payments.

If you are paid $600 or more in a calendar year, you will receive an IRS Form 1099-NEC (or such other form as is then required) from Veyzo or its payment processor. You are responsible for reporting all income regardless of whether a form is issued.

3.4 No employee benefits

You are not eligible for and waive any claim to employee benefits from Veyzo, including health insurance, retirement contributions, paid leave, sick leave, vacation, overtime, minimum wage, unemployment insurance, disability insurance, or workers’ compensation.

3.5 No insurance

Veyzo does not carry workers’ compensation, occupational accident, general liability, or any other insurance covering you. Veyzo does not insure against injury to you, injury you cause to others, or damage you cause to a Customer’s property.

You are responsible for obtaining any insurance you wish to carry. We recommend you consider general liability coverage and, if you drive to jobs, confirming that your auto policy covers business use.

3.6 Platform administration is not supervision

Veyzo maintains quality and safety standards, responds to Customer reports, and may flag, suspend, or remove accounts. These are administrative actions taken to operate a marketplace and to comply with law. They are not supervision, direction, or control of your work, and do not create an employment relationship.

4. Your Obligations

You agree to:

• Perform Services with reasonable skill and care;
• Comply with the Safety Standards, including the list of Prohibited Services;
• Arrive on time for Bookings you accept, or cancel with as much notice as you can;
• Communicate promptly with Customers through the Platform;
• Treat Customers, their households, and their property with respect and care;
• Provide accurate information in your profile and in all communications;
• Obtain and maintain any license, permit, or registration the work requires;
• Comply with all applicable laws; and
• Report incidents as required by Section 8 of the Safety Standards.

You agree not to:

• Perform any Prohibited Service listed in the Safety Standards;
• Work while impaired by drugs or alcohol;
• Bring any person not assigned to the Booking to a job site;
• Enter areas of a Customer’s property not required for the work;
• Photograph, record, or share anything about a Customer’s home or household except as needed to document the work;
• Harass, discriminate against, threaten, or abuse any person;
• Subcontract or delegate a Booking to anyone else;
• Misrepresent your identity, experience, or qualifications; or
• Circumvent the Platform as described in Section 11.

5. Bookings, Payment, and Fees

5.1 How Bookings work

Bookings are offered to available CrewPros through the Platform. You have a limited window (typically one hour) to accept. A Booking is confirmed when you accept it.

5.2 What you are paid

For each completed Booking you are paid:

• The base pay quoted to you when you accepted the Booking;
• Any additional pay for time beyond the booked duration, where the Customer approved the additional time, calculated at the additional hourly rate quoted to you and rounded up to the applicable billing increment; and
• 100% of any tip the Customer leaves. Veyzo takes no portion of tips.

The amounts quoted to you at the time you accept a Booking are the amounts that apply to that Booking, even if Veyzo’s pricing changes afterward.

5.3 Platform fee

Veyzo charges the Customer a total price and retains a platform fee. The pay quoted to you is your pay; the platform fee is the difference between what the Customer pays and what CrewPros are paid, or a percentage or flat amount, depending on the pricing model for that service. The platform fee is never taken from tips.

5.4 Cancellation fees

If a Customer cancels a Booking you accepted within twelve (12) hours of the scheduled start time, or does not show, a cancellation fee is charged to the Customer. That fee is paid to you in full. Veyzo retains no portion of it. The fee is 50% of the Booking’s base price, subject to a minimum of $20 and a maximum of $75.

5.5 When you are paid

Payouts are processed through Stripe to the bank account you connect. Payouts are initiated after a Booking is completed and the Customer’s payment is captured, subject to a standard hold of two (2) business days. Your bank controls when funds appear in your account.

To receive payouts you must complete Stripe onboarding, which will require your legal name, date of birth, Social Security number or ITIN, and bank account details. Stripe collects this information directly; Veyzo does not receive or store your full Social Security number or bank credentials.

5.6 Adjustments and chargebacks

If a Customer disputes a charge, if a payment is reversed, or if Veyzo determines a payment was made in error or as a result of fraud or a violation of these Terms, Veyzo may withhold, adjust, or recover the corresponding amount from current or future payouts. Veyzo will tell you why and, where the amount is disputed, will consider information you provide.

5.7 Your cancellations

You may cancel a Booking you have accepted. Repeated cancellations or failures to appear may result in account flags, suspension, or removal, as described in the Cancellation Policy. Declining a Booking you have not accepted is never a cancellation. Declining or stopping unsafe, unlawful, prohibited, or materially misrepresented work is never a cancellation.

6. Background Checks

Participation on the Platform is conditioned on a background check conducted by a third-party consumer reporting agency.

Before any check is obtained, you will receive a standalone written disclosure and will be asked to provide written authorization, and you will be given a copy of the federal Summary of Your Rights Under the Fair Credit Reporting Act. Those documents are separate from these Terms.

If Veyzo intends to take adverse action based in whole or in part on a consumer report, you will receive a pre-adverse action notice with a copy of the report and the Summary of Rights, a reasonable period (ordinarily five business days) to dispute its accuracy with the agency, and a final adverse action notice if Veyzo proceeds.

Veyzo may obtain updated checks periodically while you remain active on the Platform, subject to the same process.

7. Location Data

To confirm you are at the correct job site, the Platform collects your precise location when you mark yourself en route to a Booking and when you mark a Booking started. It does not collect your location continuously, and it does not collect your location when you are not working. You may disable location access in your device settings, but you will not be able to mark yourself en route or start a job without it.

8. Your Content and the Platform

You retain ownership of the content you submit — your profile, photographs, and messages. You grant Veyzo a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute that content as needed to operate and promote the Platform.

You may not use Veyzo’s name, logo, or branding except to identify yourself as available for work through the Platform, and you may not represent yourself as an employee or agent of Veyzo.

9. Customer Privacy and Confidentiality

Customer information you receive through the Platform — names, addresses, phone numbers, access codes, and anything you observe in a Customer’s home — is confidential. You may use it only to perform the Booking. You may not retain it, share it, publish it, or use it to contact the Customer for any other purpose after the Booking is complete.

10. Ratings and Standing

Customers may rate and review your work. Veyzo may display ratings, completion rates, and reliability metrics to Customers and to you.

Veyzo may remove a review that violates the Community Guidelines. Veyzo does not guarantee any volume of Bookings, any ranking, or any particular visibility on the Platform.

11. No Circumvention

You agree that for twelve (12) months after you first perform a Booking for a Customer, you will not solicit or accept work from that Customer, for services of the type offered on the Platform, outside the Platform.

This does not prevent you from working for anyone you already had a relationship with before meeting them through Veyzo, and it does not restrict your ability to work for any other person or company. It applies only to Customers introduced to you by Veyzo, only to the categories of work offered through the Platform, and only for twelve months.

Nothing in this section restricts your right to work generally, and this section is not a non-compete.

12. Suspension and Termination

You may stop at any time. You may go inactive or close your account at any time, for any reason, without notice or penalty. You will be paid for Bookings you have completed.

We may suspend or remove you if we believe you have violated these Terms, the Safety Standards, or the Community Guidelines; created a safety risk; engaged in fraud; failed a background check; or otherwise acted in a way that may harm Veyzo, Customers, or other CrewPros.