Community guidelines

Veyzo works because people treat each other well. These Guidelines apply to everyone on the Platform — Customers and CrewPros. They are incorporated into the Consumer Terms of Use and the CrewPro Terms of Use, and violating them can cost you your account.

What we expect from everyone

Be honest. Describe jobs accurately. Represent your experience accurately. Don’t misrepresent who you are.

Be respectful. No harassment, discrimination, threats, slurs, or abuse — on the Platform, in messages, or at a job site. This includes conduct based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.

Be safe. Follow the Safety Standards. Don’t request or perform prohibited work. Don’t work impaired.

Keep it on the Platform. Book, communicate, and pay through Veyzo. Arranging work off-Platform with someone you met through Veyzo removes every protection either of you has, and is a violation of the Terms.

Respect privacy. Don’t photograph, record, or share anything about someone’s home or household beyond what the job requires. Don’t share another user’s contact details.

What we expect from Customers

• Provide a safe, accessible work site and disclose known hazards
• Secure pets
• Provide the tools and materials the job needs unless agreed otherwise
• Be reachable at the scheduled time
• Don’t ask a CrewPro to do prohibited work, or work materially different from what you booked
• Don’t pressure a CrewPro to continue work they’ve said is unsafe

What we expect from CrewPros

• Show up on time, or cancel with as much notice as you can
• Do the work you accepted, with care
• Communicate delays immediately
• Decline unsafe work — you will never be penalized for it
• Leave a site immediately if you feel unsafe
• Handle belongings carefully and stay out of areas the job doesn’t require

Reviews

Reviews should describe your own experience. We remove reviews that contain personal information, slurs or harassment, content unrelated to the job, or that appear to be incentivized or retaliatory. We do not remove a review simply because it is negative.

What happens when someone violates these Guidelines

Depending on severity: a warning, removal of content, an account flag, temporary suspension, or permanent removal. Conduct that threatens someone’s safety results in immediate removal.